Typical shipping times are up to 7 days for North Island deliveries, and up to 10 days for South Island deliveries from the time the order is dispatched. Rural RD shipping may take longer. Weather and unforeseen circumstances can impact shipping times.

You can You can track your order on our Order Tracking page using the provided tracking information. You will receive this information either from us or directly from the carrier.

Once you receive your tracking number, your package is on its way with the carrier. They have the most up‑to‑date transit information, so a quick call or visit to their tracking page will give you the fastest answer. Of course, if you run into any issues, just let us know and we’ll be happy to help.

Please note that delivery times may vary. Typically, it takes up to 7 days for North Island deliveries, up to 10 days for South Island deliveries, and rural RD shipping may take longer.

For orders with multiple items, they may ship in separate packages and may arrive on different dates by a day or two. If you have received a shipping confirmation email but have only received a portion of your order, it is likely that it is referring to only a partial shipment. If you’ve only had one set of tracking details passed on to you then get in touch with us.

We wrap every parcel with care, but occasionally an item can pick up a bump on its journey. If that happens, we’ll sort it out as quickly as possible—here’s how you can help us help you:

1. Before the driver leaves, jot a brief description of any visible damage on the delivery slip or the handheld device to ensure the carrier has a record. This simple note protects your claim.
   
2. A couple of clear pictures of the packaging and the damaged item speed things up when we talk to the carrier.
   
3. Email us with your order number, photos, and a short description of what’s wrong. Even if you could not mark the delivery note, reporting within 48 hours still gives us time to file a claim on your behalf.
   
4. Once we have your details, we’ll open a claim with the carrier and arrange the fastest possible resolution.
   

We understand how disappointing damaged goods can be, and we appreciate you following these steps—they give us everything we need to resolve the issue quickly and get you the perfect product you ordered. Thank you for your cooperation!

Yes, carriers such as Mainfreight allow pick-ups from their local freight depots. This often skirts pesky Rural-Delivery surcharges.

We recommend collecting your order from us when on a mainland run, however, you can also get in touch with us to discuss and arrange shipping options.

Customers from Fiji, Tonga, Cook Islands (Rarotonga), Tahiti, New Caledonia, Vanuatu, Niue or any of the Pacific Islands, please get in touch with us at info@bydezignfurniture.co.nz for export options and sales agent contacts.

We routinely export from New Zealand to the Pacific Islands countries including:
Cook Islands (Rarotonga), Fiji, Samoa, Tonga, Vanuatu, and other Pacific Islands.

If you would like to arrange goods for export, please contact us.

We currently do not ship internationally anywhere else in the world, including Australia.

Out of Stock Notify Waitlist: For temporarily out-of-stock items, you can add your email address to the notify waitlist to receive an alert as soon as the item is back in stock. The notify waitlist replaces the Add to Cart button on out-of-stock products.
Note: The notify waitlist does not guarantee availability, it just sends a notification out when a product goes from zero stock to some stock.

Pre-orders: To leave nothing to chance and own your incoming stock, you can place a pre-order before it arrives. When the shipping container in question arrives, your items will be unloaded, processed, packed, and shipped out to you.

To place a pre-order send an email to info@bydezignfurniture.co.nz, list the products and quantities required, as well as shipping information including your phone number. We’re happy to let you know when to expect more incoming stock and to process a manual order.

Please unbox and inspect within 7 days of delivery, even if you plan to store the items until you move or your project is finished.

Here’s why:

Carrier deadlines are strict. If anything arrives damaged, we must file a claim with the freight carrier promptly—usually within that same 7‑day window. Waiting longer can void the claim and limit the solutions we can offer you.

Faster fixes for you. Spotting an issue early lets us arrange a replacement, repair, or refund before your renovation timeline is impacted.

Peace of mind. Once you know the pieces are in perfect condition, you can store them confidently until installation day.

On the shopping cart page, the “Coupon Code” input box is located just below the itemised summary of your order. On the checkout page the option to add a coupon code is located right at the very bottom of the page.

If you are using Shop Pay during checkout, then you must log in to your Shop Pay account before the discount code entry field will display.

Only one promo code per purchase; not combinable with any other offers. Shipping charges still apply.

Apologies, we don’t really do sales. We put our products out at the best value price we can year round.

Discontinued items are offered in limited quantities at clearance prices sometimes. Very occasionally we will discount certain products only. Apologies if you were hanging out for a big store wide fixed percentage sale.

We make every effort to represent product colors as accurately as possible in our photos. However, it’s essential to understand that the perception of color can vary due to differences in individual computer monitor/screen capabilities and settings. These variations may cause the colors to appear slightly different to each viewer.

Please be aware that ByDezign cannot assume responsibility for color or design differences that are not the result of factory faults. Any returns for a product due to customer dissatisfaction with a finish, that is not a manufacturer fault will need to comply with our returns policy.

Wood is a natural material, and it carries inherent variations in knots, texture, and grain patterns. These unique characteristics contribute to the distinctive charm of wooden furniture. While we aim to provide accurate product photos, it’s important to embrace and value these natural differences.

Please bear in mind that individual computer monitors may display colors and finishes differently, and each user’s screen settings and calibration can differ. Therefore, we cannot ensure precise color, sheen, or 100% appearance accuracy.

Should you wish to return a product due to dissatisfaction with its finish (assuming it isn’t a factory fault), the return should adhere to our established returns policy.

Our return policy lasts 30 days. To be eligible for a return your items must be:

• Unused in brand new condition
• Have tags still attached
• In original packaging

Sale Items: Only regular priced items are eligible for refunds.

Payment Processing Fees: Fees associated with processing the payment are non-refundable, unfortunately we can’t do anything about this as that is the industry standard for payment processing companies.

Return Shipping: We recommend using a trackable and insured shipping service as we cannot guarantee that we will receive your returned item.
Regrettably, due to the high cost of domestic freight in New Zealand, we are unable to provide free return shipping for change of mind returns. This is the only way we are able to offer our free delivery promotion in the first place. We genuinely wish this could be different, but please know that we have to strike a balance between the best possible service while managing operational costs to ensure our prices remain competitive. Thank you for your understanding.

If there’s an issue with your order, or if something is missing then ByDezign is here to help!

Claims can be filed by emailing info@bydezignfurniture.co.nz.

For a quick turnaround, we’ll need the following from you:

• Order number: E.g. 39462
• SKU of the product: E.g. DOGA-BISTRO-AGA
• Description of the issue
• Photos of the damaged item, exterior packaging, shipping and packaging labels
  

Make sure to hold on to all packaging and products while your claim is open.
We will respond to all submitted claims as soon as possible.

We offer a minimum 1-year limited warranty on all products, 2-year limited warranty on NARDI manufactured furniture. Commercial use included unless specified otherwise.

We wrap every parcel with care, but occasionally an item can pick up a bump on its journey. If that happens, we’ll sort it out as quickly as possible—here’s how you can help us help you:

1. Before the driver leaves, jot a brief description of any visible damage on the delivery slip or the handheld device to ensure the carrier has a record. This simple note protects your claim.
   
2. A couple of clear pictures of the packaging and the damaged item speed things up when we talk to the carrier.
   
3. Email us with your order number, photos, and a short description of what’s wrong. Even if you could not mark the delivery note, reporting within 48 hours still gives us time to file a claim on your behalf.
   
4. Once we have your details, we’ll open a claim with the carrier and arrange the fastest possible resolution.
   

We understand how disappointing damaged goods can be, and we appreciate you following these steps—they give us everything we need to resolve the issue quickly and get you the perfect product you ordered. Thank you for your cooperation!