Refund policy

Our return policy lasts 30 days. To be eligible for a return your items must be:

• Unused in brand‑new condition
• Have tags still attached
• In original packaging

Some fees such as payment‑processing fees or buy‑now, pay‑later fees are non‑refundable.

Return shipping on change‑of‑mind returns

Regrettably, due to the high cost of domestic freight in New Zealand, we are unable to provide free return shipping for change‑of‑mind returns. The balance between the best service and delivering you the best price falls here (this is the only way we are able to offer free delivery). We genuinely wish this could be different—apologies, and thank you for your understanding.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bydezignfurniture.co.nz. Please note that returns will need to be sent to the following address: 

150B Harris Road
East Tamaki
Auckland, 2013

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bydezignfurniture.co.nz. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, custom products, or gift cards. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us.

Claims for Compensation
Any claim by you for loss of, or damage to your parcels must be made in writing and received by us within 7 days after your parcel(s):
– Is delivered to you; or
– In the case of non-delivery, was estimated for delivery.

Though incidents are isolated, things occasionally get damaged in transit. We understand that people occasionally buy in anticipation of completing a renovation project and subsequently store our furniture until such time that the space is ready for furnishings.

We ask that you PLEASE OPEN ALL GOODS RECEIVED WITHIN A PERIOD OF 7 DAYS AND INSPECT THAT ALL ITEMS ARE IN GOOD CONDITION BEFORE STORING FOR A LATER DATE. In the event that something is damaged, we need to file a claim with the carrier within a timely manner.

In the event of a required claim for compensation that exceeds the time frames outlined above, you may be liable for any costs incurred to ByDezign NZ Ltd as a result.