Common queries answered
Frequently asked Questions
Typical shipping times are up to 7 days for North Island deliveries, and up to 10 days for South Island deliveries from the time the order is dispatched. Rural RD shipping may take longer. Weather and unforeseen circumstances can impact shipping times.
You can track your order using the provided tracking information. You will receive this information either from us or directly from the carrier. Once you have the tracking details, your order is with the carrier. We recommend contacting the carrier for transit status since, at this point, we have the same tracking data as you do. Please note that delivery times may vary. Typically, it takes up to 7 days for North Island deliveries, up to 10 days for South Island deliveries, and rural RD shipping may take longer.
For orders with multiple items, they may ship in separate packages and may arrive on different dates by a day or two. If you have received a shipping confirmation email but have only received a portion of your order, it is likely that it is referring to only a partial shipment. If you’ve only had one set of tracking details passed on to you then get in touch with us.
ByDezign offers a minimum 1-year limited warranty on all products, 2-year limited warranty on NARDI manufactured furniture. Commercial use included unless specified otherwise.
Please check out our full Terms & Conditions for full details.
Our return policy lasts 30 days. To be eligible for a return your items must be:
- Unused in brand new condition
- Have tags still attached
- In original packaging
Sale Items: Only regular priced items are eligible for refunds.
Payment Processing Fees: Fees associated with processing the payment are non-refundable, unfortunately we can’t do anything about this as that is the industry standard for payment processing companies.
Return Shipping: We recommend using a trackable and insured shipping service as we cannot guarantee that we will receive your returned item.
Regrettably, due to the high cost of domestic freight in New Zealand, we are unable to provide free return shipping for change of mind returns. This is the only way we are able to offer our free delivery promotion in the first place. We genuinely wish this could be different, but please know that we have to strike a balance between the best possible service while managing operational costs to ensure our prices remain competitive. Thank you for your understanding.
Read full Terms & Conditions.
Don't see your question here?
Still need help?
Get in touch with us
Auckland Showroom & Warehouse
Christchurch Home Ideas Display
We Source Beautiful Furniture for New Zealand
Since 1995 we’ve been a leader in providing furniture to the NZ residential and commercial markets. We’ve learned a thing or two in our time, allow us to pass that wealth of knowledge on to you and whatever your project may be. To us, it’s not just work – we take pride in the solutions we deliver. We encourage each other to achieve excellence in all endeavours and aren’t satisfied until projects meet our own personal high standards.