You are in the market for designer furniture that’s elegant, comfortable and priced right. We put a large emphasis on sourcing quality made contemporary, retro, traditional furniture and outdoor furniture.
ByDezign isn’t just your standard affordable furniture outlet. As a leader in designer furniture stores in NZ, we’d never sell you anything we wouldn’t want in our own homes. We only stock high-quality furniture with time enduring style.
Take a look at any of our furniture collections and it will be evident how enthusiastic we are about design and style.
Have a question? We are here to help.
Most answers are available on our helpful FAQ page
Still can’t find an answer to your question? Contact our customer support.
Typical shipping times are up to 7 days for North Island deliveries, and up to 10 days for South Island deliveries from the time the order is dispatched. Rural RD shipping may take longer. Weather and unforeseen circumstances can impact shipping times.
Care must be taken in how things are packed for freighting; we’d rather things arrive in the new condition they were shipped as opposed to being damaged in transit
You will be sent tracking data when your order is dispatched
Freight companies take longer with Rural (RD) deliveries, we find most RD customers know the drill and area aware of this.
Orders typically leave ByDezign within 3-business days
Our return policy lasts 30 days. To be eligible for a return your items must be:
Unused in brand new condition
Have tags still attached
In original packaging
Sale Items: Only regular priced items are eligible for refunds.
Payment Processing Fees: Fees associated with processing the payment are non-refundable, unfortunately we can’t do anything about this as that is the industry standard for payment processing companies.
Return Shipping: We recommend using a trackable and insured shipping service as we cannot guarantee that we will receive your returned item. Regrettably, due to the high cost of domestic freight in New Zealand, we are unable to provide free return shipping for change of mind returns. This is the only way we are able to offer our free delivery promotion in the first place. We genuinely wish this could be different, but please know that we have to strike a balance between the best possible service while managing operational costs to ensure our prices remain competitive. Thank you for your understanding.
ByDezign offers a minimum 1-year limited warranty on all products, 2-year limited warranty on NARDI manufactured furniture. Commercial use included unless specified otherwise.
Any item found to have a manufacturing defect will be repaired or replaced if a claim is made within the stated warranty period from the date of purchase.
This excludes any item subjected to improper use, which includes but is not limited to:
– Damage due to abuse or negligence – Damage due to improper use of the item – Damage due to the use of solvents or caustic substances on the product
At ByDezign, we make every effort to represent product colors as accurately as possible in our photos. However, it’s essential to understand that the perception of colour can vary due to differences in individual computer monitor/screen capabilities and settings. These variations may cause the colours to appear slightly different to each viewer.
Please be aware that ByDezign cannot assume responsibility for colour or design differences that are not the result of factory faults. Any returns for a product due to customer dissatisfaction with a finish, that is not a manufacturer fault will need to comply with ByDezign’s returns policy.
For a comprehensive understanding of our policies and terms, we encourage you to review our full Terms & Conditions.
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